House of Nakhra

RETURN & EXCHANGE POLICY

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RETURN & EXCHANGE POLICY

Welcome to HOUSE OF NAKHRA™.

Every pair is carefully checked and packed before it leaves our House. Please read the following policy carefully before placing your order.

1. SIZE EXCHANGE

We offer a one-time FREE size exchange on full-price/MRP products.

  • Exchange requests must be raised within 7 days from the date of delivery.

  • The product must be completely unused and unworn.

  • The product must be returned in its original condition with the original shoe box, dust bag, tags and packaging intact.

  • Exchange is subject to availability of the requested size.

  • If the requested size is unavailable, our team will assist you with the available options.

First Exchange — FREE

For full-price/MRP products, your first size exchange is free of charge.

HOUSE OF NAKHRA™ will bear the applicable reverse pickup and re-shipping charges for the first exchange.

Second Exchange

A second exchange request for the same order will be chargeable.

The customer will be responsible for the complete two-way shipping cost, including reverse pickup and re-shipping charges.

The applicable charges will be communicated to you before the second exchange is processed.

2. SALE & DISCOUNTED PRODUCTS

All products purchased during a sale, discount, promotional offer or clearance sale are FINAL SALE and are not eligible for return or exchange.

We strongly recommend checking our size chart before placing your order.

This exclusion does not apply where the product received is damaged, defective or different from the product ordered.

3. NO RETURNS / NO REFUNDS

HOUSE OF NAKHRA™ currently does not offer returns or refunds for change of mind, incorrect size selection, colour preference, styling preference or any other personal preference.

Please carefully review the product details and size chart before placing your order.

4. DAMAGED, DEFECTIVE OR WRONG PRODUCT

If you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.

Please share:

  • Order number

  • Clear photographs of the product

  • Photographs of the packaging

  • A video of the unboxing, if available

Our team will review the issue and, if verified, provide an appropriate resolution, which may include replacement.

5. PRODUCT CONDITION FOR EXCHANGE

Products will not be accepted for exchange if they:

  • Have been worn or used.

  • Have dirt, stains, marks or visible signs of wear.

  • Have been damaged after delivery.

  • Have been altered or repaired.

  • Are returned without their original packaging.

  • Are missing the original shoe box, dust bag or tags.

  • Are returned after the applicable exchange period.

6. EXCHANGE PROCESS

To request an exchange, please contact:

Email: [INSERT EMAIL]
WhatsApp: [INSERT NUMBER]

Please provide your order number and the reason for your exchange request.

All exchange requests are subject to verification and approval by the HOUSE OF NAKHRA™ team.

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HOUSE OF NAKHRA™
Own Your Nakhra.